SERVICE

sth tat fumes me so much so tat i cant wait to blog so i just came back frm home,bathed,ate and on my com so here am i blogging abt this bad customer service encounter.

i was on my way home,attended a meeting at queenstown so i took mrt down to clementi den change a bus to go home,and since i wanted to go down to the fish shop to have a look so might as well drop by the clementi fish shop before going home.So,i had been doing some research on water pumps and tinking of getting one becoz my current one is dying soon.So i had this particular model in mind,there's 2 shop along that block so i had a choice between this 2,call these 2 shop A & B..i was patronize store A which offers goods tat i wan at a good price,the shop is always full of ppl and the auntie and uncle hardly have time to take a breath so everytime when i go there i have sth i wan in mind so i just went there and get wadever i need.the uncle and auntie is friendly but too busy to tok to me,but when they do,they provide good service.But today it was at peak hour,evening time,so i guess i go to the other shop B which is more workers and less customers going there,so i went in,i found the stuff that i wan,i wasn't too sure abt somethings and i wanted to double confirm,i approached a china worker and he was not sure so i went to this more exp guy,he's been around for a while,i noe he isnt a very friendly guy but still i needed to clear my doubts so i asked him,the pump that i took couldnt fit into the piping,he suggested another one but the flowrate was lower and he was looking impatient alrdy,so i wanted a higher flowrate which is able to fit into the piping,so he took it,the way he explained it,its clearly he doesnt noe his stuff well but luckily i'm not stupid,i took a while to consider,like 2mins?coz i need to consider the whole setup and whether it will be affected and stuff.So i thought a while,just went i wanted to get the item,HE TOLD ME HE DUN HAVE MUCH TIME TO WASTE,I WAS LIKE WTF???THERE ISN'T ANY CUSTOMER ARD AND U TELL ME U DUN HAVE TIME TO WASTE??I mean in customer service u cant tell the customer or show to them that u r impatient and even if u wanna let them noe,u can do it in a more indirect way,not tell the cust straight that u dun wan him to waste ur time...

So i put down the item and left with blood boiling in my heart alrdy.I'm not picky abt service,i'm the kind who u dun even need to serve coz most of the time i noe my stuff before getting something but when i dunno sth,i demand a certain service level as to how u serve me,its not alot,its just basic service must be there.So i said to myself,FUCK OFF,I'M NOT GOING BACK ANYMORE....DAM THEM..this few days have been going through cheers training and they empathesize on SERVICE,and service is something u cannot run away when u r at a job,any job,as long u have to face a customer u have to provide some sort of cust service whether good or not is another thing.I had some bad experience with customer service before but it doesn not trigger me as much as this encounter did...

Ok,after tat incident,on my way home while walking through the block of flats i passed by,frm far i spotted sam at the basketball court,with his distinct style of jumping,he can do hangtime for quite long so i recognized la and when towards the court to take a closer look,true enough it was him and ren zhen...so in my jeans and sneakers and ended up playing basketball,i like deverse court for one time becoz of their ring,the ball doesnt bounce away when it touches the ring becoz there is spring to absorbed the force of the ball whereas in west coast cc there isn't.So we played a few matches till ard 7plu before we all left,i left in a little pain on my toes becoz the sneakers shoe is not suitable for sports becoz the front part is wider and ur toes get to have a full feel of the front part which is not good for sports,for basketball,constantly have to change footstep and stuff so it gets painful when the toe touches the front part coz everytime u change direction of tried to sprint,it will have the problem.So fun playing la,its like can play bball wherever i am as long i noe ppl there den can just join in..

i went to took bus and have to chase for the bus becoz it was coming alrdy,i needed to cross a bridge!!!and after a bball game i was tired but still i ran my heart out and luckily i got to the bus..

tml's working again,sian...hopefully can learn more things or do more cashiering...its fun...lol