ok,here's another post.
today went to play bball at deverse in the afternoon den went swimming.dam suay today,the only time i tried to take rebound frm under basket,someone hook the ball and it hit right into my face in the result my specs sort of break...zzzz..after tat i played with more caution and didnt enter the box anymore unless i'm really confident of scoring.But still a fun and fulfiling day..the first match we play 5v5 full court,i played well defensively and helped on the offense.After tat came a series of 3v3 and 4v4,i tink i did well,i improved alot on my reading of the game and my shooting.Also improved on my overall game play which is good.
ok,den went swimming,was reluctant too as theres F1 race but i still went and no one frm my class went except for a few kids who are taking different things frm me.So i took liang liang as my partner and we did towing which was pretty boring,he is hard to tow,tends to sink his body most of the time which inccrease the load take i'm actually pulling so kinda tiring too.
after swimming chiong home to watch F1 but the stupid bus driver drive like tortise,super slow,prolly becoz she was a woman driver and look out more on safety rather than anything else which frustrates me becoz i wanna go home asap.
I had this interesting "thief" encounter that i ytd when i was working,i saw this guy walking into the store,he looks distracted and constantly looking at his phone so i observe him and he took 1 drink frm the fridge nearest to the door and just walk off,i went out 30sec later after confirming that i can follow the guy,so i spotted him near by the store and ask if he forgotten to pay so he gave the shock look and followed me back to the store..lol,pretty interesting though..
tml's going for training at queenstown,should be nice becoz it starts in the afternoon instead of the usual mornings tat we have to work,going to training means no work...hahaha..
Thursday, 25 September 2008
SERVICE
sth tat fumes me so much so tat i cant wait to blog so i just came back frm home,bathed,ate and on my com so here am i blogging abt this bad customer service encounter.
i was on my way home,attended a meeting at queenstown so i took mrt down to clementi den change a bus to go home,and since i wanted to go down to the fish shop to have a look so might as well drop by the clementi fish shop before going home.So,i had been doing some research on water pumps and tinking of getting one becoz my current one is dying soon.So i had this particular model in mind,there's 2 shop along that block so i had a choice between this 2,call these 2 shop A & B..i was patronize store A which offers goods tat i wan at a good price,the shop is always full of ppl and the auntie and uncle hardly have time to take a breath so everytime when i go there i have sth i wan in mind so i just went there and get wadever i need.the uncle and auntie is friendly but too busy to tok to me,but when they do,they provide good service.But today it was at peak hour,evening time,so i guess i go to the other shop B which is more workers and less customers going there,so i went in,i found the stuff that i wan,i wasn't too sure abt somethings and i wanted to double confirm,i approached a china worker and he was not sure so i went to this more exp guy,he's been around for a while,i noe he isnt a very friendly guy but still i needed to clear my doubts so i asked him,the pump that i took couldnt fit into the piping,he suggested another one but the flowrate was lower and he was looking impatient alrdy,so i wanted a higher flowrate which is able to fit into the piping,so he took it,the way he explained it,its clearly he doesnt noe his stuff well but luckily i'm not stupid,i took a while to consider,like 2mins?coz i need to consider the whole setup and whether it will be affected and stuff.So i thought a while,just went i wanted to get the item,HE TOLD ME HE DUN HAVE MUCH TIME TO WASTE,I WAS LIKE WTF???THERE ISN'T ANY CUSTOMER ARD AND U TELL ME U DUN HAVE TIME TO WASTE??I mean in customer service u cant tell the customer or show to them that u r impatient and even if u wanna let them noe,u can do it in a more indirect way,not tell the cust straight that u dun wan him to waste ur time...
So i put down the item and left with blood boiling in my heart alrdy.I'm not picky abt service,i'm the kind who u dun even need to serve coz most of the time i noe my stuff before getting something but when i dunno sth,i demand a certain service level as to how u serve me,its not alot,its just basic service must be there.So i said to myself,FUCK OFF,I'M NOT GOING BACK ANYMORE....DAM THEM..this few days have been going through cheers training and they empathesize on SERVICE,and service is something u cannot run away when u r at a job,any job,as long u have to face a customer u have to provide some sort of cust service whether good or not is another thing.I had some bad experience with customer service before but it doesn not trigger me as much as this encounter did...
Ok,after tat incident,on my way home while walking through the block of flats i passed by,frm far i spotted sam at the basketball court,with his distinct style of jumping,he can do hangtime for quite long so i recognized la and when towards the court to take a closer look,true enough it was him and ren zhen...so in my jeans and sneakers and ended up playing basketball,i like deverse court for one time becoz of their ring,the ball doesnt bounce away when it touches the ring becoz there is spring to absorbed the force of the ball whereas in west coast cc there isn't.So we played a few matches till ard 7plu before we all left,i left in a little pain on my toes becoz the sneakers shoe is not suitable for sports becoz the front part is wider and ur toes get to have a full feel of the front part which is not good for sports,for basketball,constantly have to change footstep and stuff so it gets painful when the toe touches the front part coz everytime u change direction of tried to sprint,it will have the problem.So fun playing la,its like can play bball wherever i am as long i noe ppl there den can just join in..
i went to took bus and have to chase for the bus becoz it was coming alrdy,i needed to cross a bridge!!!and after a bball game i was tired but still i ran my heart out and luckily i got to the bus..
tml's working again,sian...hopefully can learn more things or do more cashiering...its fun...lol
i was on my way home,attended a meeting at queenstown so i took mrt down to clementi den change a bus to go home,and since i wanted to go down to the fish shop to have a look so might as well drop by the clementi fish shop before going home.So,i had been doing some research on water pumps and tinking of getting one becoz my current one is dying soon.So i had this particular model in mind,there's 2 shop along that block so i had a choice between this 2,call these 2 shop A & B..i was patronize store A which offers goods tat i wan at a good price,the shop is always full of ppl and the auntie and uncle hardly have time to take a breath so everytime when i go there i have sth i wan in mind so i just went there and get wadever i need.the uncle and auntie is friendly but too busy to tok to me,but when they do,they provide good service.But today it was at peak hour,evening time,so i guess i go to the other shop B which is more workers and less customers going there,so i went in,i found the stuff that i wan,i wasn't too sure abt somethings and i wanted to double confirm,i approached a china worker and he was not sure so i went to this more exp guy,he's been around for a while,i noe he isnt a very friendly guy but still i needed to clear my doubts so i asked him,the pump that i took couldnt fit into the piping,he suggested another one but the flowrate was lower and he was looking impatient alrdy,so i wanted a higher flowrate which is able to fit into the piping,so he took it,the way he explained it,its clearly he doesnt noe his stuff well but luckily i'm not stupid,i took a while to consider,like 2mins?coz i need to consider the whole setup and whether it will be affected and stuff.So i thought a while,just went i wanted to get the item,HE TOLD ME HE DUN HAVE MUCH TIME TO WASTE,I WAS LIKE WTF???THERE ISN'T ANY CUSTOMER ARD AND U TELL ME U DUN HAVE TIME TO WASTE??I mean in customer service u cant tell the customer or show to them that u r impatient and even if u wanna let them noe,u can do it in a more indirect way,not tell the cust straight that u dun wan him to waste ur time...
So i put down the item and left with blood boiling in my heart alrdy.I'm not picky abt service,i'm the kind who u dun even need to serve coz most of the time i noe my stuff before getting something but when i dunno sth,i demand a certain service level as to how u serve me,its not alot,its just basic service must be there.So i said to myself,FUCK OFF,I'M NOT GOING BACK ANYMORE....DAM THEM..this few days have been going through cheers training and they empathesize on SERVICE,and service is something u cannot run away when u r at a job,any job,as long u have to face a customer u have to provide some sort of cust service whether good or not is another thing.I had some bad experience with customer service before but it doesn not trigger me as much as this encounter did...
Ok,after tat incident,on my way home while walking through the block of flats i passed by,frm far i spotted sam at the basketball court,with his distinct style of jumping,he can do hangtime for quite long so i recognized la and when towards the court to take a closer look,true enough it was him and ren zhen...so in my jeans and sneakers and ended up playing basketball,i like deverse court for one time becoz of their ring,the ball doesnt bounce away when it touches the ring becoz there is spring to absorbed the force of the ball whereas in west coast cc there isn't.So we played a few matches till ard 7plu before we all left,i left in a little pain on my toes becoz the sneakers shoe is not suitable for sports becoz the front part is wider and ur toes get to have a full feel of the front part which is not good for sports,for basketball,constantly have to change footstep and stuff so it gets painful when the toe touches the front part coz everytime u change direction of tried to sprint,it will have the problem.So fun playing la,its like can play bball wherever i am as long i noe ppl there den can just join in..
i went to took bus and have to chase for the bus becoz it was coming alrdy,i needed to cross a bridge!!!and after a bball game i was tired but still i ran my heart out and luckily i got to the bus..
tml's working again,sian...hopefully can learn more things or do more cashiering...its fun...lol
Wednesday, 17 September 2008
its time for another post.currently waiting for liverpool vs marseille game to start so shall do a little post.
last week was the most fruitful week since holiday,lol,had cheers event and went out on some days to do the things i wan.So ya,quite satisfied.And it has been confirmed that i would be going to NUS cheers for the attachment together with hx,should be quite fun,looking forward to it,coz the earlier it starts it means the earlier it ends.=)
Result was out ytd,didnt really do quite well as i expected but still an improvement.Next sem is gonna be tougher so gotta work extra hard..
Oh ya,last weekend watched Liverpool vs Man U game,ever so classic,the game was all abt rivalry and i'm glad my team out-shorn the scums and won the game 2-1..feels good to win after failing to do so in 4years,thats a very long wait and its one that is worth.Liverpool seems to be more stable now and maybe we can launch a title challenge this season,really looking forward to watching every liverpool game.
dunno why whenever i blog,i tend to run out of things to say,i have small memory,my brain doesnt remember every single detail i do.Ha,but when i'm on the run going to sch or where i will have some interesting topic on my mind but somehow every time my mind fails me again,it didnt remind me to blog them here.haha,see if i can rmb the next interesting topic that i thought of..
shall stop here..enjoy the holidays ppl.
last week was the most fruitful week since holiday,lol,had cheers event and went out on some days to do the things i wan.So ya,quite satisfied.And it has been confirmed that i would be going to NUS cheers for the attachment together with hx,should be quite fun,looking forward to it,coz the earlier it starts it means the earlier it ends.=)
Result was out ytd,didnt really do quite well as i expected but still an improvement.Next sem is gonna be tougher so gotta work extra hard..
Oh ya,last weekend watched Liverpool vs Man U game,ever so classic,the game was all abt rivalry and i'm glad my team out-shorn the scums and won the game 2-1..feels good to win after failing to do so in 4years,thats a very long wait and its one that is worth.Liverpool seems to be more stable now and maybe we can launch a title challenge this season,really looking forward to watching every liverpool game.
dunno why whenever i blog,i tend to run out of things to say,i have small memory,my brain doesnt remember every single detail i do.Ha,but when i'm on the run going to sch or where i will have some interesting topic on my mind but somehow every time my mind fails me again,it didnt remind me to blog them here.haha,see if i can rmb the next interesting topic that i thought of..
shall stop here..enjoy the holidays ppl.
Thursday, 4 September 2008
holidays passes like so dam fast,it seems i haven done much but slacking.dun intend to work too.
tue went to sch to coordinate girls training but by the time everyone came,the rain came pouring so they went home and i went back too.
ytd i went to school for a cheers meeting,meet for the upcoming events,i left early and we now noe our schedule for cheers training,frm wad i see theres only 2days of field training the rest are in-class.not too bad..haha..
ok,today i called up to enquiry about NCAP courses,ncap is the basic course before we can apply to be a coach and sadly the current year course is full alrdy so i got to wait for the next year,sort of spoil my plan as i intend to study the ncap course this holiday and pass asap,now gotta wait till next year.
had been chionging videos recently..variety shows like kang xi and hot shot are some that i'm watching.This is wad happen when a boring boy stays at home..lol
Pinnacle..=)
tue went to sch to coordinate girls training but by the time everyone came,the rain came pouring so they went home and i went back too.
ytd i went to school for a cheers meeting,meet for the upcoming events,i left early and we now noe our schedule for cheers training,frm wad i see theres only 2days of field training the rest are in-class.not too bad..haha..
ok,today i called up to enquiry about NCAP courses,ncap is the basic course before we can apply to be a coach and sadly the current year course is full alrdy so i got to wait for the next year,sort of spoil my plan as i intend to study the ncap course this holiday and pass asap,now gotta wait till next year.
had been chionging videos recently..variety shows like kang xi and hot shot are some that i'm watching.This is wad happen when a boring boy stays at home..lol
Pinnacle..=)
Subscribe to:
Posts (Atom)
